Training On Customer Service Workshop

Event Details

Course Overview:
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.

Course Objectives:
Participants will learn how to:
Develop positive attitude towards job and customer
Identify the benefits of great customer service
Respond the customer so that they will feel special
Develop and apply customer service strategies
Develop essential customer service skills

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Event Details